All advantages of the ticket system at a glance

  • Customer complaints and queries can be processed quickly
  • Each transaction can be traced seamlessly and reviewed again at a later date

Function 3

Order in the ticket system: assigning responsibilities and allocating tickets

 

All advantages of the ticket system at a glance

  • Customer complaints and queries can be processed quickly
  • Each transaction can be traced seamlessly and reviewed again at a later date

Function 2

Who does what? Tracking and processing tickets

 

Quality customer service you can rely on

Thanks to the ticket system, forgotten jobs or unresolved problems are a thing of the past. With the wide range of templates for internal and external jobs, all tasks can be documented and passed on to the right employees for processing.

This brings transparent and reliable quality to your customer service and boosts customer satisfaction.

 

Checking tasks

Under ticket management, all ticket entries are displayed chronologically, showing who is responsible for the task, the author, the status and any comments.

Information can be found quickly thanks to the filter function.

Accordingly, each process can be followed in detail and you can see which tasks are still pending and which have been completed.

 

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