It makes great sense to extend shelf space in store with kiosk systems, and we will increasingly find and use such systems in stores in the future. We believe that as kiosk systems become more visible in the retail sector, customers will be quick to learn that brick and mortar retailers are also able to access large product portfolios. Customers will become significantly more confident about being able to find even more unusual product options in the retail sector too. Customers are already familiar with the principle from bookshops and chemists. Many different approaches to solving these issues are currently being taken. We have therefore drawn up an overview on the basis of case studies of businesses such as Cyberport, Media Markt, Saturn or Toys”R”Us, summarising the current status of cross-channel in store.
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